#3732 - How to Write a Resolution 101

#3732 - How to Write a Resolution 101


PROBLEM
  1. This is the problem statement the customer has given
  2. Multiple problems can be listed in a single Resolution Article

INVESTIGATION
  1. Step 1
  2. Step 2
  3. Step 3
  4. Photo 1

TROUBLESHOOTING
  1. Test 1
    1. Result
  2. Test 2
    1. Result
ROOT CAUSE
  1. Root cause #1
  2. Root cause #2

SOLUTION
  1. Brief description of what the solution is!
  2. Multiple solutions can be made!

IMPLEMENTATION
  1. Step #1
  2. Step #2
  3. Step #3

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