General
#3732 - How to Write a Resolution 101
PROBLEM This is the problem statement the customer has given Multiple problems can be listed in a single Resolution Article INVESTIGATION Step 1 Step 2 Step 3 Photo 1 TROUBLESHOOTING Test 1 Result Test 2 Result ROOT CAUSE Root cause #1 Root cause #2 ...
#3114 - Upper Unwind/Rewind Extension not Locking/Fixing
PROBLEM Customer find that Upper Unwind/Rewind with Extension cannot lock/fix in full position INVESTIGATION DCS Team re-align extension plate position on linear guide No change DCS Team adjust tensioner to reduce pull from belt No change DCS Team ...
#2540 - Resolving "Die Set # not ready, please check the servo" Error
PROBLEM Customer is inconsistently observing "Die Set 1 not ready, please check the servo driver" Customer can use all RDC software functions, except moving dies Customer sees that servo amplifiers show "A.b" in status window Updating RDC-SSCNet.mdb ...
#3362 - Keyence XG-X Vision Controller not Triggering from External Trigger
PROBLEM RDC machine uses External Trigger 2 to trigger capture with Keyence XG-X Controller/Line Scan Camera XG-X controller is not being triggered to capture image from Line Scan Camera INVESTIGATION Looking at Keyence XG-X wiring diagram, there is ...
#3381 - Unwind/Rewind Tension Loss during Auto Run
PROBLEM Customer operating RDC in Auto Run, suddenly having tension loss from U1 Upper Rewind INVESTIGATION Customer running U1 in Tension Mode, Rewind, CW Customer would start machine at low speed, increasing slowly to 40 m/min setpoint U1 observed ...
#3659 - Feature Missing from DXF Laser File during Laser Mode
PROBLEM Customer modified DXF laser file for new dimension on single layer Customer loaded DXF file into Laser Mode Customer could no longer see modified layer in Laser Mode window INVESTIGATION DCS review old file and new file together Old file ...
#2594 - Die Cut not Registering to Printed Material
PROBLEM Customer not able to register die cuts to a pre-printed registration mark. INVESTIGATION Master: Pre-print 1.125" (28.575mm) pitch Die 1: 90T/10 AR Die 2: 120T/14 AR Pitch: (Tooth*3.175)/Cavities AR Confirm Auto Run Conditions Asked ...